Terms of Use

1. Scope and acceptance

These terms govern access to Taikan's website and business-management software and related services that refer to these terms (the Services). They form an agreement between Taikan (we) and the business or person using the Services (you or the Customer). By accepting these terms or using the Services, you agree to them. If you do not agree, do not use the Services.

A signed agreement or written service order accepted by you and Taikan takes precedence over these terms where they conflict. Existing customers' signed commercial terms remain controlling; publishing this page does not change their prices, commitments or other agreed rights. Mandatory law takes precedence over all of these documents.

These are business-service terms, not the terms of a gym membership. Individuals using Taikan as members of a fitness business should refer to the Member Platform Terms and that business's own membership terms.

2. Authority and account responsibility

You must have legal capacity to enter this agreement. If you act for a business or organization, you confirm that you are authorized to bind it and manage its account. The organization is responsible for the use of its workspace by its authorized users and for assigning and removing their access appropriately.

Provide accurate account and billing information and keep it current. Keep personal sign-in credentials and verification codes confidential; do not share them. Notify support@usetaikan.com promptly if you suspect unauthorized access, and cooperate in securing the account.

3. Plans and service scope

Taikan's business plans are Lite, Pro and Elite. The features, usage caps, eligibility and service scope that apply to your account are those disclosed in the offer you accept or your written service order. A plan name does not grant unrestricted use. Stay within the agreed limits; any upgrade or additional paid usage must follow the terms disclosed and accepted for your account.

Pricing may be shown separately from these terms and may vary by written service order. Marketing descriptions, demonstrations, waitlist registration and roadmap references do not promise access to features that have not been made available to your account or commit us to a release date.

4. Authorized and acceptable use

You may use the Services for your business and its authorized users within your agreed service scope. Comply with applicable law and the Acceptable Use Policy. Do not access other customers' data, bypass access controls or plan limits, disrupt the Services, introduce malicious code, send unlawful communications, or upload material that infringes another person's rights.

You are responsible for the legality of your content and communications and for obtaining the permissions required to use them. The suspension and termination safeguards in these terms apply to enforcement of the Acceptable Use Policy.

5. Customer data and privacy

You retain your rights in the data and content you provide. You authorize Taikan to use that data as necessary to provide and secure the Services, meet legal obligations and act on your lawful instructions. You must have a lawful basis to provide personal information, give required notices and obtain required consents, including for information about members, employees and minors.

Our Privacy Policy describes how personal information is handled. Any separately agreed data-processing terms also apply. This page is not a substitute for a data-processing agreement where one is required.

Keep copies of business records you are required to retain. Contact support about access to, return of or deletion of your data, preferably before your account closes. Available assistance and any separately agreed charges will be explained before paid work begins. Retention and deletion remain subject to applicable law, the Privacy Policy and your agreement; these terms do not promise a particular export feature or immediate deletion of every record.

6. Fees, taxes and payment authorization

The accepted offer or written service order sets the price, currency, billing frequency, billing start date, any commitment period and applicable usage limits or additional charges. VAT and other applicable taxes are additional unless expressly included. Review these details before authorizing a paid service.

When you authorize a recurring subscription, you authorize Taikan to charge the agreed amount at the agreed frequency until cancellation takes effect. Additional paid services require your authorization under the disclosed terms. Keep your payment and billing details current. A failed payment does not cancel the subscription or remove amounts properly due; contact support to resolve a billing error or payment difficulty.

Changes to your agreed charges are subject to your existing agreement and the notice and acceptance rules in section 14. A new public price alone does not change an existing customer's signed terms.

7. Trials and early access

A free trial, discount or early-access arrangement applies only if expressly offered to you. Its duration, scope, limits and any price after the offer ends must be disclosed when you accept it. Joining a waitlist or requesting a demonstration is not a paid subscription and does not guarantee admission or a launch date.

A trial does not become a paid subscription unless you have agreed to the price, billing start and payment authorization. Early-access functionality may be limited or change; do not rely on planned capabilities for essential business operations.

8. Availability and support

Subject to mandatory law and any express commitments in your signed agreement, the Services are provided as available and as is. Interruptions, maintenance and errors may occur. These terms do not guarantee uninterrupted operation, particular uptime, response times or business results, and do not create a service-level agreement.

Contact support at support@usetaikan.com. Any agreed support scope is set out in your service order. Keep suitable alternative arrangements for essential operations during an interruption. Nothing in this section removes a responsibility Taikan cannot lawfully exclude.

9. Your relationship with your customers

You, not Taikan, provide the fitness or other services sold by your business. You are responsible for their safety and legality, your membership terms, customer notices, prices, taxes, required records and handling cancellations, refunds and disputes in accordance with law. Taikan's software does not replace your professional or legal responsibilities.

If payment-related functionality is made available to your account, use it only within its agreed scope and with the necessary customer authorization. Do not assume that recording a cancellation or refund request completes it; you remain responsible for ensuring the required action is completed. Ending your Taikan subscription does not itself cancel your customers' agreements or resolve amounts due to them.

10. Cancellation and refunds

You may send a cancellation notice to support@usetaikan.com, identifying your business and account, or use any other channel required by law. Your accepted written agreement governs the notice period, any fixed commitment and the effective date. Where no signed agreement or accepted written service order governs the relationship, either party may end the subscription with 30 days' written notice.

Charges properly due through the effective termination date remain payable. Recurring service charges stop for periods after that date. Refunds and any final adjustment follow your agreement and mandatory law. Deleting an app or ceasing to use the Services is not a cancellation notice.

Statutory cancellation and refund rights, where applicable, remain in full force. These business terms do not assume that every transaction is a consumer transaction, impose a universal cancellation fee or restrict a cancellation channel required by law.

11. Suspension and termination

We may restrict access or terminate the Services for a material breach, overdue payment, unlawful use or a significant security risk, or where required by law. Where reasonably possible and lawful, we will explain the reason and give an opportunity to remedy the issue before taking action. Immediate action may be necessary to address a serious risk or legal requirement; restrictions should be proportionate to the issue.

Suspension does not automatically cancel your agreement or amounts properly due. On termination, your right to use the affected Services ends. Data requests are handled under section 5. Provisions that by their nature must continue, including accrued payment obligations, intellectual property, liability and dispute provisions, survive termination.

12. Intellectual property

Taikan and its licensors retain the rights in the software, design, trademarks and content they provide. Your subscription grants a limited, non-exclusive right to use the Services within your agreed scope while your agreement remains in effect; it does not transfer ownership. Customer data remains subject to section 5.

Do not copy, resell, distribute or reverse engineer the Services without written permission, except where applicable law expressly permits it. Do not remove ownership notices or use Taikan's branding in a way that suggests an unauthorized endorsement.

13. Liability and third-party claims

To the extent permitted by law, and unless your signed agreement provides otherwise, Taikan's total liability arising from the Services is limited to the fees you paid Taikan in the three months before the event giving rise to the claim. To the same extent, Taikan is not liable for indirect or consequential loss, lost profits or damage to reputation. These limits do not exclude fraud, intentional misconduct or any liability or remedy that cannot lawfully be limited or excluded.

To the extent permitted by law, you will indemnify Taikan for reasonable losses and costs arising from third-party claims caused by your unlawful content, your breach of these terms or your business's services. This does not cover loss caused by Taikan's own breach, negligence or misconduct. Taikan must promptly notify you of the claim, allow you a reasonable opportunity to participate in its defense and not agree to a settlement imposing obligations on you without your consent.

14. Changes and communications

We may update these terms and will show the revised date on this page. Material changes affecting current customers will be communicated by email or a notice in the Services at least 30 days before taking effect, unless a shorter period is necessary to comply with law or address an urgent security issue. We will identify the effective date and seek consent where required. Changes apply prospectively, not to events before their effective date.

No website update overrides an existing signed agreement or its change procedure. If you do not accept a proposed change, contact us before it takes effect to discuss continued service under your existing agreement or cancellation under section 10. Continued use is treated as acceptance only where permitted by law and your agreement.

We may send notices needed to administer your account and the Services. Accepting these terms is not consent to marketing messages. Marketing communications are subject to applicable consent requirements; you may unsubscribe using the instructions in a message or by contacting support.

15. Governing law and contact

Subject to mandatory law and any controlling signed agreement, these terms are governed by Israeli law, and disputes are subject to the jurisdiction of the competent courts in Netanya, Israel. This does not remove any mandatory right to bring a claim elsewhere. You may contact us to seek an informal resolution without giving up any legal remedy.

Taikan
28 Alonim St, Apt 70
Netanya, Israel 4256542
Phone: 052-7022391
Email: support@usetaikan.com